Blue Screen
|
Version
|
OS
|
Question/Problem
|
Solution
|
| All |
All |
The ID Mouse does not work
after installation of the ID Mouse Software. |
A resource allocation confict
may exist. In various BIOS versions the possibility of assigning Interrrupts
is given (Settings in BIOS in the menue Advanced - PCI Configuration
... IRQ Reservation). In Programs - Accessories - System Tools - System
Information - Hardware Resources - IRQs - USB Host Controller can be determined,
which INTERRUPTS the USB host occupies and this IRQ has to be assigned
in BIOS. |
| All |
WinNT4 |
Blue Screen during booting
the computer. |
If the Logitech driver LMOUFLTR.sys
(version 8.21.571) is installed, you will need to uninstall the driver
or install version 9.x. The previous version of the Logitech driver and
the USB Mouse driver cannot work abreast. |
| All |
WinNT4 |
Blue Screen during booting
the computer. |
If another mouse software
is installed, you will have to uninstall this software. |
| All |
WinNT4 |
After the installation of
the ID Mouse, when booting the computer either a black display is viewed
or a Blue Screen appears. |
Please check whether you
use a certified USB card. The link http://www.usb.org
may be used to verify it. |
| All |
WinNT4 |
After the installation,
when plugging in the ID Mouse a Blue Screen appears. |
If a Reach Out Device driver
installed, you will have to disable this driver. This driver and the USB
driver cannot work abreast. |
| All |
WinNT4 |
After the installation of
the ID Mouse, when booting the computer a Blue Screen appears. |
It was found that the installation
of the Service Pack 6a reduces the risk of a Blue Screen. If the installation
of the Service Pack 6a does not solve this problem satisfyingly, please
contact the technical hotline. |
| All |
Win2000 |
The computer may shut down
when a nonoptical ID Mouse is plugged in or when plugging in the ID Mouse
a Blue Screen occurs. |
The Microsoft HUB driver
crashes under this condition. The CD includes in the subdirectory Win2k
a language-dependent bug-fixe of Microsoft.
German: Q291284_W2k_sp3_x86_de
English: Q291284_W2k_SP3_x86_en
Japanese: Q291284_W2k_sp3_x86_ja |
| V4.0 |
WinNT4 |
It takes a long time until
the message " Setup is updating your system " is blinded out. |
The Setup may not be aborted
during this message, as at this time the driver installation takes
place. The period usually amounts to 3 - 4 min, but sometimes the
message appears for a longer time. |
|
|
Documentation
|
Version
|
OS
|
Question/Problem
|
Solution
|
| Up to V3.2 |
All |
After installing Acrobat
Reader the user manual of the ID Mouse cannot be displayed. |
There are problems with
the Acrobat Reader´s installation routine. It does not work correctly.
Solution Open the task manager with CTRL-ALT-DEL - Close the application
Acrord32 - Close the task manager - Start the Acrobat Reader - Accept license
- Close the Acrobat Reader - Open the user manual again. |
| All |
All |
The HTML user manual cannot
be viewed. |
The HTML user manual requires
an Internet Explorer 4.0 or a higher version to be viewed. |
|
|
Hardware
|
Hardware Version
|
Software Version
|
OS
|
Question/Problem
|
Solution
|
| Nonoptical ID Mouse |
All |
All |
The mouse pointer trembles
and cannot be positioned precisely, the scroll wheel can be moved too easily
or the slider moves without any motion. |
Downloading of the software
anew cannot resolve this problem. In this case it is necessary to substitute
the ID mouse by a device update. |
| Optical ID Mouse |
V4.0 |
All |
Occationally the mouse pointer
may be positioned unprecisely. |
The optical mouse sensor
shows this behavior on critical surfaces (shining, transition from black
to very bright). A multi-colored mouse PAD may also be responsible
for such a behavior. |
| All |
All |
All |
The scroll wheel of the
ID Mouse does not work correctly any longer. |
It was stated, that if the
ID Mouse is exposed of direct solar irradiation the scroll wheel does not
work as long as the ID Mouse is not given into the shadow. |
| All |
All |
All |
After the installation of
the ID mouse another card (e.g. the network card) may not work any more. |
Change the BIOS setting
INTERRUPT of the card for USB to be disabled or assign USB to another INTERRUPT.
Note:
The BIOS is started, when you press F2 during booting your computer. The
setting can be found in BIOS in Advanced - PCI Configuration - ISA IRQ
reservation.
If you can not start the
BIOS by pressing F2 or find the above-mentioned menu entry, in the manual
of your PC or your Motherboard is described, how you can start the BIOS
or where the menu entry is. |
| All |
All |
All |
You cannot move the mouse
pointer, the optical signaling between the sensor and the scroll wheel
blinks constantly, although the sensor mode has already terminated. |
Plug off and plug in the
ID mouse should resolve the problem. |
| All |
V3.1 |
WinNT4 |
After the installation of
the ID Mouse software neither the mouse nor the sensor do function at all. |
A HP scanner which is plugged
in at the USB interface may block the ID Mouse. Plug off the scanner
and restart the computer. This will solve the problem. |
| All |
All |
Win98 |
After the installation of
the software the ID Mouse device is not detected. |
This problem may occur,
if a AMD OHCI USB CONTROLLER is used. USB used may be read out from the
Device Manager in the directory USB (usually it is the first entry in the
directory). To open the Device Manager click on Start - Settings - Control
Panel. Double click on System, click on tab control Device Manager. The
solution of this problem is described in the following Microsoft article:
http://support.microsoft.com/support/kb/articles/Q241/1/34.ASP |
| All |
All |
Win2000 |
If the ID Mouse is plugged
off during operation, the system will notify, that the device was removed
without preceding deactivation, and that this may lead to data loss or
a system crash. |
You should avoid unplugging
off the ID Mouse during operation. You may activate the check box "Show
Unplug/Eject icon on the taskbar". This enables you to deactivate the ID
Mouse by clicking on this icon in the task bar before removing the ID Mouse.When
you click on the ID Mouse again this will reactivate the mouse and it is
incorporated automatically into the OS again. |
| All |
All |
Win2000 |
Application does not receive
device connection information from Plug and Play USB devices. |
A detailed description of
the solution is found in http://support.microsoft.com/support/kb/articles/Q253/6/43.ASP |
|
|
Installation / Deinstallation
|
Version
|
OS
|
Question/Problem
|
Solution
|
| All |
All |
The installation of the
ID Mouse software was aborted. During the next attempt to install the software,
first a message is prompted that a current version of the software was
found, and second a message appears that insufficient memory space is available,
although sufficient memory space is available. |
Delete the Registry-Key
Siemens in HKEY-LOCAL-MACHINE-SOFTWARE and the directory C:\Program
Files\InstallShield Installation Information\{53DE1981-E7BD-11D4-953A-00A02483444C}.
The Registry may be started from the start menu - Run. Then enter the command
"regedit" in the input field. Further it is possible that you do not see
the directory " InstallShield installation information ". To see this directory,
you will have to select the option "Show hidden files and folders " in
the Windows Explorer under the menue "Folder Options" in the register "View". |
| All |
All |
After the installation of
the ID mouse another card (e.g. the network card) may not work any more. |
Change the BIOS setting
INTERRUPT of the card for USB to be disabled or assign USB to another INTERRUPT.
Note:
The BIOS is started, when you press F2 while booting your computer. The
setting can be found in BIOS in Advanced - PCI Configuration - ISA IRQ
reservation.
If you can not start the
BIOS by pressing F2 or find the above-mentioned menu entry, in the manual
of your PC or your Motherboard is described, how you can start the BIOS
or where the menu entry is. |
| All |
WinNT4, Win2000 |
After the installation of
the ID Mouse software a write fault message is prompted. |
The write rights on the
WinNT system directory (System32) have to be checked. The ID Mouse software
will create a file in this directory. |
| All |
WinNT4, Win2000 |
During the installation
of the ID Mouse software a message appears that the installation failed. |
The user has to have sufficient
rights to install the ID Mouse software (write right in system directory
and registry). |
| Up to V3.2 |
WinNT4 |
It may take quite a long
time when booting the computer or after the installation until you may
log-on with the ID Mouse login. |
After booting the computer
all network drives and settings are loaded for NT, which may take quite
some time. After a successful log-on the ID Mouse software prompts a welcome
message. |
| V3.1 |
WinME |
After the installation the
computer does not boot correctly. |
The entry BootKeys=0 in
the section [ option ] in the MSDOS.sys causes an uncorrect boot process
of the computer. A deletion of this entry prevents this problem. The MSDOS.sys
file is located in the root directory of your system. This file can only
be manipulated when you boot your computer with a system floppy disk. |
| All |
WinNT4, Win2000 |
After uninstalling another
software the ID Mouse log-on does not work any more. The standard log-on
masks is always used. |
In this case the uninstall
routine of the other software (e.g. Dr. Solomon) removed sections of the
ID Mouse. Solution Uninstall the ID Mouse software and reinstall it again. |
| V4.0 |
All |
After uninstalling the ID
Mouse software another Siemens or Siemens partner software does not work
any longer. |
A new installation of the
other software should solve the problem. |
|
|
Password
|
Version
|
OS
|
Question/Problem
|
Solution
|
| All |
WinNT4, Win2000 |
The changed password
in Windows NT4 and Win2000 is not taken over into the ID Mouse User Manager
Database. |
The password was set by
the domain administrator and it was not selected that the user has to change
the password during the next log-on. In this case you have to change the
password using Conrol Panel - User and Password (under Win2000 and NT4). |
| All |
Win98, WinME |
The changed password is
not taken over into the ID Mouse User Manager Database. |
The password can only be
changed in the Password Properties in Control Panel (Control Panel is started
when you click on Start, choose Settings, click on Control Panel and then
doubleclick on Passwords). |
|
|
Login
|
Version
|
OS
|
Question/Problem
|
Solution
|
| All |
WinXP, 2003 Server |
Remote access is not possible
and delivers this error message:
 |
This feature of Win XP is
not supported with the ID Device software. Use Siemens ID Center instead.
For more information about ID Center -> contact
us. |
| All |
Win2000 |
No ID Mouse logon window
is shown after restart indicated by the software installation, and the
user is loged on immediately. |
In section Settings - Control
Panel - User and Password it is not necessary to specify the user name
and password. Thus the system logs on the user automatically. This setting
has to be modified. |
| All |
All |
When starting the ID Mouse
fingerprint capture, the log-on, the improvement of a fingerprint or the
deletion of a fingerprint unexplainable errors may occur. |
Please delete the file ArchProp.arp
You can find the file in
the directory C:\WINNT\System32\FPArchive, when you use Win2000 or WinNT4.
When you use Win98 or WinME,
you can find this file in the directory C:\Program Files\IDDevice\SDKArchiv |
| All |
WinNT4, Win2000 |
The computer cannot be started
(Invalid GinaDLL). |
If you use a hard-disk encoding
program, you will have to disable this program. |
| All |
Win98/WinME |
Although the Option "Shut
down PC automatically on invalid identification" is set, the PC does not
shut down. |
The PC is shut down only
if a serious error occurred (necessary files or entries are missing) and
not, if the user cannot be found in the ID Mouse User Manager Database. |
| V3.1 |
WinNT4 |
When unlocking the workstation
by a valid fingerprint identification CLEAR Case connections are interrupted. |
This problem can be solved
or prevented by either unlocking the workstation via password or by starting
CLEAR Case with " network Neighborhood >ClearCase dynamic Views " |
| All |
All |
During the ID Mouse log-on
process with fingerprint a message may occur that the system resources
are used up and that the system is shutting down. |
The memory of your hard-disk
may be used up. A log-on with user name and password is possible still. |
| Up to V3.2 |
WinNT4 |
It may take a long time
when starting up the computer or after the installation until you can log-on
with the ID Mouse login. |
After booting the computer
all network drives and settings are loaded for NT, which may take quite
some time. After a successful log-on the ID Mouse software prompts a welcome
message. |
|
|
USB, Drivers
|
Version
|
OS
|
Question/Problem
|
Solution
|
| All |
WinNT4 |
After successful installation
the drivers are started, nevertheless ID Mouse and ID Mouse Sensor do not
work. |
Enable the USB Controller
and set the Plug & Play OS on NO in BIOS (this entry applies only to
WinNT4).
Note: The BIOS is started, when you press F2 during booting
your computer. The setting Plug & Play OS may be found in BIOS in Advanced.
Enable the entry USB Controller in Advanced - Peripheral Configuation -
USB CONTROLLER. It is possible that you do not find the entry USB CONTROLLER
in BIOS, as for newer versions USB is activated automatically.
If you can not start the
BIOS by pressing F2, in the manual of your PC or your Motherboard is described,
how you can start the BIOS. |
| All |
WinNT4, Win2000 |
The drivers do not work. |
If the maximum size of the
Registry is reached you will need to increase it. To change the size of
the Registry Memory for WinNT4 click on Start - Settings- Control Panel
- System - Performance - Virtual memory - Change - Size of Registry Database.
For Win2000 click on Start
- Settings - Control Panel - System - Advanced - Performance Options -
Virtual memory - Change - Registry Size. |
| All |
WinNT4 |
The USB drivers do not work. |
It was found that the USB
drivers do not work on dual processor machines. This is an error of Microsoft
for WinNT4. |
| All |
All |
The ID Mouse does not work
after installation of the ID Mouse Software. |
A resource allocation confict
may exist. In various BIOS versions the possibility of assigning Interrrupts
is given (Settings in BIOS in the menue Advanced - PCI Configuration
... IRQ Reservation). In Programs - Accessories - System Tools - System
Information - Hardware Resources - IRQs - USB Host Controller can be determined,
which INTERRUPTS the USB host occupies and this IRQ has to be assigned
in BIOS. |
| All |
WinNT4 |
After the installation of
the ID Mouse, when booting the computer either a black display is viewed
or a Blue Screen appears. |
Please check whether you
use a certified USB card. The link http://www.usb.org
may be used to verify it. |
|
|
Miscellaneous
|
Version
|
OS
|
Question/Problem
|
Solution
|
| All |
All |
In the masks some parts
are hardly visible or bitmap pictures may be shifted. |
This problem occurs, when
the Display Font Size is set to Large Fonts and the Display Resolution
is less then 800 x 600 pixel. Change the Display Font Size to Normal Fonts
or change the Display Resolution and it will solves the problem. |
| All |
WinNT4, Win2000 |
A domain administrator may
not be able to view all domains. |
It has to be checked that
the server service is started (Settings - Control Panel - Services). |
| All |
WinNT4 |
In BIOS is set, that the
computer switches after a specified time into the "Stand-by Mode". But
the computer cannot be waken up by the ID Mouse. |
Windows NT4 does not support
the Power Management. Therefore the ID Mouse cannot wake up the computer.
To solve the problem it is necessary to deactivate the Power Management
in the BIOS. For more details on how to disable this feature in the BIOS,
please refer to the manual of your PC or motherboard. |
| All |
Win98 |
The notebook hangs after
switching to the "Suspend to disk" Mode (ACPI - Mode) when a USB Device
is connected. |
A detailed description of
the solution is found in http://support.microsoft.com/support/kb/articles/Q241/0/84.ASP |
| All |
Win98/WinME |
Although the Option "Shut
down PC automatically on invalid identification" is set, the PC does not
shut down. |
The PC will be shut down
only if a serious error occurred (necessary files or entries for the login
process are missing) and not, if the user cannot be found in the ID Mouse
User Manager Database. |
| V3.1 |
All |
During the ID Mouse log-on
process with fingerprint a message may occur that the system resources
are used up and that the system is shutting down. |
The memory of your hard-disk
may be used up. A log-on with user name and password is possible still. |
| All |
WinNT4 |
When trying to restart the
computer the following message appears " You are not authorize to
restart this computer". |
This message appears, because
the
PC lost all network connections, while the work station was locked. After
unlocking the work station you have to log-off and log-on at the system,
and then the restart can be executed. |
|
|
